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1. Our Mission
As the canadian leading innovative e-retailer, we are passionate to provide outstanding value, unique product assortment and an
amazing human customer experience to our customers!
2. Our Commitment
In fulfilling our mission, Mybenshop Inc. (“Our Company”) strives at all times to provide its goods and services in a way that our
customers are treated with respects and dignity.
3. Our Action:
- We interact with our customers in a smiling, warm, helpful and professional manner.
- We listen effectively to our customers’ requests and promptly take the necessary actions to assist you.
- We will inform our customers of normal process time, when they can expect completion. We keep our customers informed of unexpected delays in service.
- We touch base with our customers, either by e-mail or phone, to update them as to where we are in the process.
- We respond to questions/requests within 10 minutes during normal business hours, within 20 minutes outside business hours.
- We work proactively, quickly,responsibly & effectively to solve any issues. All solutions will be presented within 10 minutes when the problem is presented.
- We are considerate, cooperative and helpful to our customers to assure quality services.
4. Our Goal
- We make our goal to exceed the expectations of our customers.
- We work to anticipate the needs of those we serve by proactively working to meet their needs.
- We hold ourselves and each other accountable for our service commitment.
- We are conscious of our communication style and communicate in a smiling, warm, helpful and professional manner.
All of the employees in Mybenshop Inc have read and understand the above Service Vision. We also understand that it is our
responsibility to comply with the Service Vision and that our performance appraisal will reflect our compliance.
Team of Mybenshop:
Founder: Marie Stephane
Customer Service: Laurier Morin
Customer Service: Johnson Daniel
Customer Service: Erin Melvin
Purchasing: Cameron Miller
Logistics: Evan Beaumont
Date: Oct 26 2016