We hope you love your purchase, but we understand that some things just don’t work out as planned. If for any reason you are not completely satisfied with an item, you may return it to us for an exchange or a full refund less any shipping charges. Please contact our Customer Service to receive details of how to make a refund or an exchange. You can contact our Customer Service by phone, or email or via livechat on the below details.
Telephone (Canada): 1-5148346700
Messenger : Mybenshop
Skype : My benshop
Whatsapp : Mybenshop
You will need to return the item, unused, in the original product and outer packaging and in a resalable condition, to the returns address in Canada enclosing your order confirmation and quoting the returns number you have been given. Otherwise it will not be eligible for refund or exchange.
Once the item has been received and checked, your refund will be processed within 2 working days of receipt.
You will receive the refund back to the original method of payment.
Refund & Exchange shipment costs are the responsibility of the buyer. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.