Amazon Ebay Management Problem-Industry Problem

By chance, I found that there was a same problem for retailer giant Amazon that happens from time to time.  I made a lot of research and found that because of the problem these giants lost a lot of suppliers and customers.  When there is the problem, they keep silent and there is no possible communication.  They give people bad  experience. They lose a lot.  I just wonder when these CEOs will have time to think about the problem and try to  solve it.  When a person is a bit ill and he did nothing, one day the small illness will become a big one.  These giants  are the leaders in the industry.